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Privacy Policy

WEBSITE PRIVACY POLICY

Bamlour Pty Ltd is the legal entity of this website and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By making a purchase from this site, you agree to the Internet Privacy Policy of www.hookedonbamboo.com.au which is set out on this page. This Privacy Policy relates to the collection and use of personal information you supply to us when you make a purchase.

At any time we may, modify or remove portions of this Internet Privacy Policy. We suggest that every time you use our website you refer to the privacy policy, this way you will be kept up to date of any changes.

We understand the importance of protecting the privacy of any information collected when you use our site. This Privacy Policy explains the manner in which your personal information, obtained when making a purchase or enquiry, will be dealt with. If you have any concerns in regard to the use of your personal information we welcome you to contact us.

Personal Information

We treat any personal information with discretion and care. When you register with us, it is a voluntary submission of your personal information by you. This information is collected by us so that we may process your order. We may hold onto your personal details for the purpose of contacting you when we have promotions or to follow up whether our customer service has met your expectations.

We use this information in compliance with the Australian privacy laws.

Collecting information on registered members

Registration is completely optional; however you will need to register with us for the purpose of making a purchase. The information we require is outline below:

Your name,

Email address,

Postal address,

Telephone numbers,

You will also have the option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account. We suggest you keep your personal information up to date whenever you log in.

Paypal facilities

We use Paypal to process your payments. You can either use a Paypal account or credit card. No credit card details are stored by us.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users

IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies and Applets

We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.

 

This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to our web site.